If you own a Eufy security camera and are experiencing issues with it not recording, it can be frustrating and leave your home vulnerable. However, there are several troubleshooting steps you can take to address this problem and get your camera back up and running.
Check Your Camera Settings: Make sure your camera is set to record when motion is detected or on a schedule. Sometimes, settings can accidentally be changed, causing the camera not to record.
Update Firmware: Ensure that your camera’s firmware is up to date. Manufacturers often release updates to address bugs and improve performance, so updating the firmware may resolve the recording issue.
Troubleshooting Eufy Security Camera Not Recording Issue
If your Eufy security camera is not recording, it can be frustrating and may leave your property vulnerable. Here are some troubleshooting steps to help you resolve this issue:
1. Check Camera Settings
Make sure the camera settings are configured correctly. Check the recording schedule, storage settings, and motion detection settings to ensure they are set up properly.
2. Reboot the Camera
Try rebooting the camera by unplugging it from the power source, waiting for a few seconds, and then plugging it back in. This can often resolve software glitches that may be causing the recording issue.
3. Check Internet Connection
Ensure that your camera is connected to a stable internet connection. Poor connectivity can prevent the camera from recording and transmitting footage.
- Verify that your Wi-Fi signal is strong and stable.
- Try moving the camera closer to the router to improve connectivity.
By following these troubleshooting steps, you should be able to fix the Eufy security camera not recording issue and ensure that your property remains secure.
Check Camera Settings
If your eufy security camera is not recording, it’s important to check the camera settings to ensure everything is configured correctly. Here are a few steps to follow:
- Open the eufy Security app on your smartphone or device.
- Select the camera that is not recording.
- Check the recording settings for that camera.
- Make sure that the recording schedule is set up properly and that the camera is set to record when motion is detected.
- Verify that the camera has enough storage space for recording.
- Ensure that the camera is connected to a stable Wi-Fi network.
By checking and adjusting the camera settings, you can troubleshoot and resolve any issues that may be preventing your eufy security camera from recording. If the problem persists, you may need to contact eufy customer support for further assistance.
Verify Internet Connection
If your eufy security camera is not recording, the first thing you should check is your Internet connection. Make sure that your camera is connected to a stable and reliable Wi-Fi network. You can do this by checking the Wi-Fi signal strength on your camera’s app or by trying to access other online services on the same network. If your Internet connection is weak or unstable, it may cause issues with the camera’s recording functionality.
Update Camera Firmware
If your eufy security camera is not recording, one possible solution is to update the camera firmware. Firmware updates often include bug fixes and improvements that can help resolve issues with recording. Here’s how you can update the firmware:
- Check for firmware updates: Open the eufy Security app on your smartphone and navigate to the camera settings. Look for an option to check for firmware updates.
- Download and install updates: If a new firmware version is available, download and install it on your camera. Make sure to follow the instructions carefully during the update process.
- Restart the camera: After updating the firmware, restart your eufy security camera to apply the changes. This can help ensure that the camera is functioning properly.
Updating the camera firmware can often solve issues with recording and improve the overall performance of your eufy security camera.
Ensure Sufficient Storage Space
If your eufy security camera is not recording, one common reason could be insufficient storage space on the device where the recordings are stored. Make sure to check the storage capacity of your camera’s storage device, whether it’s a microSD card or cloud storage.
If you are using a microSD card, ensure that it has enough free space to store new recordings. Delete any unnecessary footage or format the card to free up space. If you are using cloud storage, check your subscription plan to confirm that you have sufficient storage space for recording.
By ensuring that your eufy security camera has enough storage space, you can resolve recording issues and ensure that your camera captures and saves footage properly.
Restart Camera and Device
If your eufy security camera is not recording, one of the first troubleshooting steps you can take is to restart both the camera and the device it’s connected to. Here’s how you can do it:
| 1. | Disconnect the power source from the camera by unplugging it from the outlet or removing the batteries. |
| 2. | Turn off the device your camera is connected to, such as your smartphone or the base station. |
| 3. | Wait for about 30 seconds to a minute before plugging the camera back in or reinserting the batteries. |
| 4. | Turn on the device your camera is connected to. |
| 5. | Check if the camera is now recording properly. If not, you may need to further troubleshoot or contact eufy support for assistance. |
Reset Camera to Factory Settings
If your eufy security camera is still not recording after trying the above steps, you may need to reset it to factory settings. Here’s how you can do it:
- Locate the reset button on your eufy security camera.
- Press and hold the reset button for about 10 seconds until you hear a beep or see the camera’s LED light flash.
- Release the reset button and wait for the camera to reboot.
- Once the camera has restarted, set it up again using the eufy app.
Resetting the camera to factory settings can often resolve any software or configuration issues that may be causing it not to record properly.
Contact Eufy Customer Support
If you have tried all the troubleshooting steps mentioned above and your Eufy security camera is still not recording, it is time to reach out to Eufy customer support for further assistance. You can contact Eufy customer support through their website, email, or phone number provided on their official website. Make sure to provide them with all the necessary details about the issue you are facing so that they can help you resolve it quickly.
