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How to fix an annke surveillance security camera


If you have an Annke surveillance security camera that is not working properly, it can be frustrating and concerning. However, before you panic and consider replacing the camera, there are several troubleshooting steps you can take to try and fix the issue yourself.

Check the Power Supply: The first thing you should do is check the power supply to make sure the camera is getting power. Ensure that the power adapter is securely plugged in and that the outlet is working. You may also want to try using a different power adapter to see if that resolves the issue.

Reset the Camera: If checking the power supply does not solve the problem, you can try resetting the camera. This can be done by pressing the reset button on the camera or by following the manufacturer’s instructions for a hard reset. Resetting the camera can often resolve issues related to software glitches or connectivity problems.

Troubleshooting Annke Surveillance Security Cameras

If you are experiencing issues with your Annke surveillance security camera, here are some troubleshooting steps you can try:

  1. Check the power source: Make sure the camera is properly plugged in and receiving power.
  2. Restart the camera: Try restarting the camera by unplugging it and plugging it back in.
  3. Check the network connection: Ensure that the camera is connected to the internet and that your network is working properly.
  4. Update the firmware: Check if there are any firmware updates available for your camera and install them.
  5. Reset the camera: If the above steps do not work, you may need to reset the camera to its factory settings.

If you have tried these troubleshooting steps and are still experiencing issues, it may be helpful to contact Annke customer support for further assistance.

Check Power Supply and Connection

First, make sure that the power supply is connected properly to the surveillance camera. Check the power cable for any damage or loose connections. If the power supply is working correctly, then check the connection between the camera and the DVR or monitoring device. Ensure that all cables are securely connected and that there are no issues with the connections.

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If the power supply and connections are all in order, but the camera is still not working, you may need to troubleshoot further or contact technical support for assistance.

Reset Camera Settings to Default

If you are experiencing issues with your Annke surveillance security camera, you may need to reset the camera settings to default. Follow these steps to reset the settings:

  1. Locate the reset button on the camera. This button is usually small and can be found on the back or bottom of the camera.
  2. Press and hold the reset button for about 10 seconds until you see the camera’s lights flashing.
  3. Release the reset button and wait for the camera to reboot.
  4. Once the camera has rebooted, the settings will be reset to default.

After resetting the camera settings, make sure to reconfigure the camera with your desired settings and preferences.

Update Firmware for Improved Performance

If you are experiencing issues with your Annke surveillance security camera, updating the firmware may help resolve them. Follow these steps to update the firmware:

  1. Check the current firmware version of your camera by logging into the camera’s interface.
  2. Visit the official Annke website and navigate to the support section to find the latest firmware for your camera model.
  3. Download the firmware file to your computer and extract it if necessary.
  4. Connect your computer to the same network as the camera and access the camera’s interface.
  5. Go to the firmware update section and select the downloaded firmware file to start the update process.
  6. Wait for the update to complete and follow any on-screen instructions that may appear.
  7. Once the update is finished, restart the camera and check if the issues have been resolved.

Updating the firmware can improve the overall performance and stability of your Annke surveillance security camera, so it is recommended to keep it up to date.

Adjust Camera Angle and Position

One common issue with surveillance cameras is the incorrect angle or position. To fix this, you need to adjust the camera’s angle and position for optimal coverage and visibility. Follow these steps:

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Step 1: Determine the Desired Viewing Area

First, identify the area you want the camera to monitor. This could be an entryway, a parking lot, or any other specific location you want to keep an eye on.

Step 2: Adjust the Camera Angle

Use the camera’s mounting bracket to adjust the angle. Make sure the camera is pointing directly at the desired area and not too high or low. Test the angle by viewing the camera feed on your monitoring device.

Tip: Consider the camera’s field of view and adjust the angle to maximize coverage.

Clean Camera Lens and Housing

One common issue with surveillance security cameras is a dirty lens or housing, which can affect the quality of the video footage. To fix this problem, follow these steps:

  1. Turn off the camera and disconnect it from power.
  2. Use a soft, lint-free cloth to gently wipe the lens and housing of the camera. Avoid using harsh chemicals or abrasive materials that could damage the lens.
  3. If there are stubborn stains or dirt, you can use a lens cleaning solution specifically designed for camera lenses.
  4. After cleaning, allow the lens and housing to dry completely before turning the camera back on.


  • Regularly clean the camera lens and housing to ensure clear and sharp video quality.
  • Consider installing a camera housing or cover to protect the camera from dust, dirt, and other elements.

Test Camera in Different Lighting Conditions

One common issue with surveillance cameras is poor image quality in certain lighting conditions. To troubleshoot this problem, it is important to test the camera in various lighting environments to determine if the issue is related to the camera settings or the lighting conditions.

Here are some steps to test the camera in different lighting conditions:

Lighting Condition Testing Procedure
Daylight Place the camera in an area with ample natural light and observe the image quality. Adjust camera settings if necessary.
Low Light Test the camera in low light conditions or at night. Check if the camera has night vision capabilities and adjust settings accordingly.
Harsh Light Expose the camera to harsh or direct sunlight to see if there are any issues with glare or overexposure. Adjust camera positioning or settings as needed.
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By testing the camera in various lighting conditions, you can identify any issues and make the necessary adjustments to improve the overall performance of your surveillance system.

Ensure Network Connectivity for Remote Access

One of the key steps in fixing your ANNKE surveillance security camera is to ensure that it is properly connected to your network for remote access. Follow these steps to ensure network connectivity:

  1. Check the network cables connected to the camera and ensure they are securely plugged in.
  2. Verify that your router is functioning properly and that the camera is connected to the correct network.
  3. Restart your router and camera to refresh the network connection.
  4. Check the camera settings to ensure that it has a valid IP address and is configured to connect to your network.
  5. If you are using a wireless connection, make sure that the camera is within the range of your Wi-Fi signal and that the signal strength is sufficient.
  6. Consider resetting the camera to its factory settings and reconfiguring it to establish a new network connection.

By ensuring proper network connectivity, you can troubleshoot any issues related to remote access to your ANNKE surveillance security camera.

Contact Annke Support for Further Assistance

If you have tried all the troubleshooting steps and your Annke surveillance security camera is still not working properly, it’s time to reach out to Annke’s customer support team for further assistance. You can contact Annke support via email, phone, or live chat on their website. Make sure to provide them with detailed information about the issue you are experiencing, including any error messages or unusual behavior you have observed. The support team will be able to guide you through additional troubleshooting steps or help you with repair or replacement options if needed.

Carmen J. Moore
Carmen J. Moore

Carmen J. Moore is an expert in the field of photography and videography, blending a passion for art with technical expertise. With over a decade of experience in the industry, she is recognized as a sought-after photographer and videographer capable of capturing moments and crafting unique visual narratives.

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