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How to send dji drone for repair


So you’ve encountered an issue with your DJI drone and need to send it in for repair? Don’t worry, the process can be straightforward if you follow the right steps. DJI is known for its quality drones, but like any electronic device, they can sometimes experience technical difficulties. Whether it’s a malfunctioning camera, broken propellers, or a software glitch, getting your drone repaired by professionals is crucial to ensure it performs at its best.

Before you pack up your drone and ship it off, there are a few key things you need to consider. Firstly, make sure to check if your drone is still under warranty. If it is, you may be eligible for free repairs or replacements. However, if your warranty has expired, you will likely need to pay for the repair service. Additionally, it’s important to back up any data from your drone, such as flight logs or settings, as they may be wiped during the repair process.

Step-by-Step Guide on Sending DJI Drone for Repair

If your DJI drone needs repair, follow these steps to send it for service:

  1. Contact DJI Support: Reach out to DJI customer support via phone or online chat to explain the issue with your drone and request repair service.
  2. Receive Repair Ticket: DJI support will provide you with a repair ticket number and instructions on how to send your drone for service.
  3. Prepare Drone for Shipment: Safely pack your drone in its original packaging or a secure box with proper padding to prevent damage during transit.
  4. Include Repair Ticket: Make sure to include the repair ticket number inside the package with your drone for easy identification.
  5. Ship Drone to DJI: Use a reliable shipping service to send your drone to the designated DJI repair center address provided by customer support.
  6. Track Repair Status: Once your drone is received, DJI will assess the repair needs and provide you with updates on the status of your repair.
  7. Receive Repaired Drone: After the repair is completed, DJI will ship your drone back to you. Make sure to test it thoroughly before flying again.
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Find Authorized DJI Service Center

If you need to send your DJI drone for repair, it is important to find an authorized DJI service center near you. These service centers are certified by DJI to provide quality repairs and maintenance for your drone. Here are the steps to find an authorized DJI service center:

1. Visit the official DJI website.
2. Go to the “Support” section.
3. Click on the “Service Locations” or “Repair Service” option.
4. Enter your location or address to find the nearest authorized DJI service center.
5. Contact the service center to inquire about their repair services and procedures.

By following these steps, you can easily locate an authorized DJI service center to send your drone for repair.

Contact Customer Support

If you are experiencing issues with your DJI drone and need to send it in for repair, the first step is to contact DJI’s customer support team. You can reach out to them via phone, email, or live chat on their website. Make sure to have your drone’s serial number and a detailed description of the issue ready when you contact them.

Phone: Call DJI’s customer support hotline to speak with a representative who can guide you through the repair process.

Email: You can also email DJI’s customer support team with your questions and concerns. They will provide you with instructions on how to send in your drone for repair.

Live Chat: If you prefer to chat online, visit DJI’s website and connect with a customer support agent in real-time. They will assist you in arranging the repair of your drone.

By reaching out to DJI’s customer support, you can get the help you need to send your drone for repair and have it back in working condition as soon as possible.

Prepare Your Drone for Shipping

Before sending your DJI drone for repair, it is important to properly prepare it for shipping to ensure it arrives safely at the repair center. Follow these steps to pack your drone securely:

Step 1: Remove the Battery

Make sure to remove the battery from your drone before shipping. This is important for safety reasons and to comply with shipping regulations.

Step 2: Secure the Gimbal and Camera

If your drone has a gimbal and camera, make sure to secure them properly to prevent any damage during transit. Use foam or bubble wrap to protect these fragile components.

  • Detach the gimbal and camera from the drone.
  • Wrap them in bubble wrap or a soft cloth.
  • Place them in a separate padded box or compartment.
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By following these steps, you can ensure that your DJI drone is well-protected during shipping and arrives safely at the repair center.


Pack the Drone Securely

When sending your DJI drone for repair, it is crucial to pack it securely to ensure it arrives at the repair center safely. Here are some tips to help you pack your drone securely:

1. Use the Original Packaging

If you still have the original packaging that your drone came in, it is best to use that for shipping. The original packaging is designed to protect the drone during transit and will provide the best protection.

2. Bubble Wrap and Padding

If you no longer have the original packaging, make sure to wrap your drone in bubble wrap and use padding to cushion it inside the shipping box. This will help absorb any impact during transit and keep your drone safe.

By packing your DJI drone securely, you can ensure that it arrives at the repair center in good condition and is ready for the necessary repairs.

Fill Out Repair Request Form

If you need to send your DJI drone for repair, you will first need to fill out a repair request form. This form typically includes your contact information, details about the issue with your drone, and any relevant warranty information.

Steps to fill out the repair request form:

  1. Visit the DJI official website: Go to the official DJI website and navigate to the support or repair section.
  2. Complete the form: Fill out the required fields in the repair request form with accurate information.
  3. Submit the form: Once you have filled out all the necessary details, submit the form to initiate the repair process.

After submitting the repair request form, you will receive further instructions on how to send your drone for repair. Make sure to follow the guidelines provided by DJI to ensure a smooth repair process.

Ship the Package with Tracking

Once you have securely packed your DJI drone for repair, it’s important to ship the package with tracking for added security and peace of mind. Make sure to use a reliable shipping service that offers tracking information so you can monitor the progress of your package and ensure it reaches its destination safely.

By shipping the package with tracking, you will have a record of the package’s journey and can easily track its location in case of any delays or issues. This will also provide you with proof of delivery once the package reaches the repair center, giving you added confidence that your DJI drone will be in good hands for servicing.

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Await Repair Assessment

Once you have sent your DJI drone in for repair, the next step is to await the repair assessment. This process typically involves the technicians at DJI examining the drone to determine the extent of the damage and the repairs needed.

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During this time, it is important to be patient and wait for the assessment to be completed. The technicians will provide you with a detailed report of the repairs needed and the estimated cost. You will then have the option to proceed with the repairs or explore other alternatives based on the assessment.

Receive Repaired Drone

Once your DJI drone has been repaired, you will receive a notification from the service center informing you that it is ready for collection. Make sure to bring your repair ticket and any necessary documentation when you go to pick up your drone.

Inspect your drone carefully before leaving the service center to ensure that all the necessary repairs have been completed to your satisfaction. If you have any concerns or notice any issues, be sure to address them with the service center staff before leaving.

Final Check

Before taking your repaired drone home, it is important to perform a final check to ensure that everything is in working order. Test all the functions and features of the drone to make sure that the repairs have been successful.

Tip: It is recommended to test fly your drone in a safe and open area to ensure that it is functioning properly before using it for any important missions or projects.


How do I send my DJI drone for repair?

To send your DJI drone for repair, you need to first contact DJI customer support to create a repair request. Once you have the repair request number, you can ship your drone to the nearest DJI repair center. Make sure to pack your drone securely and include all necessary accessories. You can choose your preferred shipping method to send the drone to DJI for repair.

What information do I need to provide when sending my DJI drone for repair?

When sending your DJI drone for repair, you will need to provide your contact information, the drone’s model and serial number, a detailed description of the issue, and any relevant warranty information. It’s important to accurately fill out the repair request form to ensure a smooth repair process.

How long does it take to repair a DJI drone?

The repair time for a DJI drone can vary depending on the extent of the damage and the availability of replacement parts. DJI typically provides an estimated repair time when you submit your repair request. In some cases, minor repairs can be completed within a few days, while more complex repairs may take several weeks.

Can I track the repair status of my DJI drone?

Yes, DJI provides a repair tracking service where you can monitor the status of your drone repair online. Once your drone has been received at the repair center, you will be able to track its progress through the different stages of the repair process, including diagnosis, repair, and quality control. You will also receive notifications when your drone is ready for pickup or shipment back to you.

Carmen J. Moore
Carmen J. Moore

Carmen J. Moore is an expert in the field of photography and videography, blending a passion for art with technical expertise. With over a decade of experience in the industry, she is recognized as a sought-after photographer and videographer capable of capturing moments and crafting unique visual narratives.

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